Who we are
We are Earth Luxury and our website address is https://earth.luxury. We guarantee authenticity so that you can buy with confidence from exclusive sellers, marketed by Earth Luxury. You are protected by this guarantee via the below processes and agreement.
Your satisfaction, shipping and returns
We go the extra mile to ensure your utmost satisfaction. If there are any problems with your delivery/order, we ask that you contact us straight away. If any pieces that you receive are not as described, you must report this to us within 14 days of receipt.
All items must meet the expectations detailed in the description and images of the piece that you order. All items are otherwise sold on a non-returnable basis. All returns require our pre-approval.
Please be sure to view all pictures as they are an integral part of the description. Photography display stands/mounts are not included.
Every effort is made to ensure the accuracy of listings, prices, delivery costs, marketing and other communications. In the extremely unlikely event of error, we shall contact you to correct and adjust any charges, whether lower or higher.
Shipping costs (initial or return) are non-refundable and estimates of dispatch or arrival times are not guaranteed. Where London or South East same-day service is available, precise hour of arrival times are aspirational and require signature on receipt by the payment method owner. Additional transaction and delivery security measure will apply and be communicated where we believe it necessary to fulfil an order legitimately and safely.
Whom we share your data with
Data is not shared with third parties, apart from service providers necessary to complete your order. The partners include payment processors, such as PayPal and Stripe, shipping logistics organisations, fraud detection services and related organisations that facilitate your order.
What personal data we collect and why we collect it
Concierge and contact forms
If you leave a message or other comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will be remembered by your browser for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish content directly, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the unique id of what you just edited. It expires after 1 day.
Analytics and external login services
We use customer experience analytics services that depend on cookies where appropriate to refine our patrons’ experience, including Google Analytics and Facebook Pixel.
Where you login in using external social media or online accounts, such as from Google, Facebook or Twitter, we only receive confirmation that you have been successfully authenticated by your preferred service and do not receive your login details.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Your created content
When patrons create content, leave comments or reviews on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser “user agent string” to help spam detection.
If you upload or share images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Website patrons can download and extract any location data from images on the website. We can remove EXIF data on request.
How long we retain your data
If you leave a review or comment, that and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For patrons who register on our website, we also store the personal information they provide in their user profile. All patrons can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. There may be a minimal statutory fee per account, per data release. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
Your contact information
Please contact us via the Concierge messaging service on this website or by replying to communications from us.
How we protect your data
Traffic and data to our site is hosted behind multiple stage of encryption and security, including TLS/SSL certifications and multiple level reverse-proxying.
We also utilise DDoS, penetration and ‘bad-actor’ detection services.
What data breach procedures we have in place
In the unlikely event that your account has been breached, you will be notified.
Which third parties we receive data from
Payment processors, shipping logistics partners, external ‘social login’ providers and others may supply us with reciprocal data to facilitate your login and/or order.
Law enforcement and industry regulatory disclosure requirements
Where required to by law and/or to ensure to lawful transactions of authentic items, we exchange information with authorities and original designers/manufacturers.
Tax and jurisdiction
Jurisdiction, contracting parties and interpretation
Any agreement made is governed by English law and courts and your agreement is with Unicorn Genesis Ltd.
Import taxes and duties when shipped outside the United Kingdom
As per normal practice, neither Earth Luxury nor any of its affiliates are liable for any import taxes or duties that may be charged by the country/shipper relevant to the delivery location.
Value added tax
Marketing, listing and/or final sales charges to sellers are subject to sales tax, the level of VAT currently prevailing in the United Kingdom.